My promise to our customers

The economy has grasped businesses in a stranglehold that is choking the life and breath out of our sense of security. Every day, the news headlines have a depressing array of more announcements of layoffs and business closures. We've seen starving businesses respond with drastic reductions, slashing their profits in order to keep their doors open a little bit longer.

I don't think the answer is to do business more cheaply. We should be doing it better. We are all working as hard as we can, so perhaps we need to work smarter. 

What does that mean? Well, we need to focus on doing our job without distractions or shortcuts, to forge ahead with innovations that will continue to improve our products and services, and keep our eyes on our number one priority: you, the customer.

I believe the best thing we can do for our customers is to look at what you need for your home or office and to provide you with the quality that lasts a lifetime. The way I see ClearLake Furniture, it is our job to:

• Live up to your standards of excellence — and then exceed them with furniture that is crafted to your liking and built with only the best materials by highly skilled artisans.
• Continue to create new designs for fine hardwood furniture that meets your need for function and desire for style.
• Help you to customize your furniture with your choice of materials, sizes, and details so that you get exactly what you want.
• Communicate with you throughout the process of crafting your furniture so that you know how it's progressing and when it will be delivered to you.
• Coordinate delivery that is convenient for you!
• Back up everything we build with the guarantee of your 100% satisfaction.
• Be your resource for solutions about your furniture, its maintenance, your decorating challenges. and other needs we can meet.
• Respect your concerns, welcome your inquiries, and address your requests promptly courteously, and professionally at all times.

If you ever feel we have not lived up to any of these responsibilities, please email me at brent@clearlakefurniture.com. And if we've done a good job for you, feel free to let me know that, too!